Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for model collectors and enthusiasts aged 18 years or older. By using our site, you confirm you meet this age requirement.

1.2 Intellectual Property Rights

All content on promodeltoys.com, including text, graphics, logos, product designs, and images, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated systems to extract data from our site

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our model collectibles and railway accessories, including:

• Accents Figures
• Model Railways and Accessories
• Diecast Models
• Plastic Model Kits
• Slot Cars and Track Systems
• Gibsons Jigsaw Puzzles
• And other collectible items

However, slight variations in color or detailing may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Special Edition Items

Limited edition collectibles (such as special edition locomotives) are sold as-is with no cancellations once ordered due to their exclusive nature.

3. Ordering and Payment

3.1 Order Process

When you place an order, you are making an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

3.2 Pricing

All prices are in USD and exclusive of any applicable taxes or duties. We reserve the right to correct pricing errors at any time.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

3.4 Sales Restrictions

We do not ship to all Asian regions and certain remote areas. By placing an order, you confirm your shipping address is within our service area.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) from our warehouse at 23 Whitcomb Street, Springfield, US 05156.

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days with tracking and insurance
• Free Shipping: For orders over $50 via EMS, delivery within 15-25 business days with basic tracking

4.3 International Orders

International customers are responsible for:

• Any customs duties, taxes, or fees
• Providing accurate shipping information
• Understanding that delivery times may vary due to customs processing

4.4 Delivery Issues

You must notify us within 3 business days of any:

• Missing packages (after tracking shows delivered)
• Visible shipping damage
• Incorrect items received

5. Returns and Refunds

5.1 Return Eligibility

We accept returns within 15 days of delivery when:

• Items are unused and in original packaging
• All protective materials and tags are intact
• Proof of purchase is provided

5.2 Non-Returnable Items

To preserve collectible value, these cannot be returned:

• Diecast Models (opened or unopened)
• Limited Edition Items
• Plastic Model Kits with opened packaging
• Gibsons Jigsaw Puzzles with broken seals

5.3 Return Process

1. Email [email protected] within 15 days with your order details
2. Receive Return Merchandise Authorization (RMA)
3. Ship items securely with RMA visible
4. Allow 3-5 business days for inspection after we receive your return

5.4 Refund Details

• Refunds are issued to original payment method within 5 business days after approval
• Original shipping costs are non-refundable (except for our errors)
• International refunds may take 7-10 additional business days

6. Limitation of Liability

Model World Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Errors in product descriptions that are not material
• Delivery delays beyond our reasonable control
• Damage caused by improper handling after delivery

Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

7. General Provisions

7.1 Governing Law

These Terms shall be governed by the laws of the State of [Insert State], USA, without regard to conflict of law principles.

7.2 Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance.

7.3 Severability

If any provision is found invalid, the remaining provisions remain in full effect.

7.4 Contact Information

For questions about these Terms, contact:

Model World Shop
23 Whitcomb Street
Springfield, US 05156
Email: [email protected]
Hours: Monday-Friday, 9AM-5PM EST